Need extra help managing your IT services, landscape or organisation? We assist you with defining proper KPI's, policies and an overall strategy to control your services, landscape and organisation.
Business process alignment
Understanding the nature of your business processes is key for the development of IT services. We perform an analysis on your business processes (BPM) and establish a proper alignment with IT services. This way, IT services efficiently support your business.
We build the right IT strategy for your business by utilising enterprise architecture. We have adopted the TOGAF framework and the Archimate standards to describe the current and desired future state of your business and IT services. We provide you a long-term roadmap after identifying the gaps between the current en the desired future state of your IT services, landscape and organisation. As a result, IT services are effectively and efficiently supporting your business goals.
Devising a proper software or infrastructure solution can be a daunting task. Our solution experts have extensive experience with designing solutions for your business. We take all aspects into account while designing the right solution for your business like: legal, compliance, technical, availability, security, scalability, standards, interoperability, etcetera. Our software and infrastructure solutions are future proof!
We provide advise about your application landscape. We assess your entire landscape and determine the right balance between off the shelf or custom made applications to support your business. We also provide advise about integrating your business applications so they work better together. As a final result applications are better supporting your business processes.
We help your business keeping pace with the developments on security. By thoroughly analysing your processes, IT landscape, organisation and legal context we provide the right measures to protect your business and corporate information. We provide both technical as process oriented measures to control security.
We help to run the IT environment properly for you. We utilise ITIL-based processes like incident management, request fulfilment, problem management, IT operations control, application and technical management. Also we use the service strategy and design processes to handle incoming requests from your business. Our CSI (Continual Service Improvement) process takes care of the quality of IT services. Changes are executed in a controlled manner through our service transition process.
Our certified project managers (PMP/PRINCE2) are able to manage the most complex projects. We make a firm analysis of your project and take care of the whole project lifecycle. Our project experts are well trained to break-down projects into bites size and manageable pieces. Giving you full control over the project schedule, budget and the quality of the deliverables. We also take care of a healthy project organisation. The executive, senior supplier and senior user roles are always well defined to ensure proper project governance.
Our vision is that programs should be used for broader changes within an organisation. Preferably driven by higher (business) goals. Our architects and business analysts can identify the right drivers to setup an improvement program for your business. After that we define a program takes care of a certain outcome where organisation, processes, services or technology are changed to a desired state. Utilising programs helps your business to transform in a justified, controlled and efficient manner.
Our experts can help you standardise the processes and procedures of contract management. E.g. consistent contract terms and conditions and a contract governance process. With our approach we provide you better insight on your contracts expenditures, the right KPI's to control the performance of your suppliers.
We can help you identifying the costs structures and triggers within your entire IT environment (people, processes and technology). After a firm analysis we can offer you guidance to further improve costs control. We can define either short- or long-term cost saving programs. Our architects can help you define new IT strategies to even further improve cost control towards the future.
Having difficulties keeping control over your IT security? Our experts can help your business staying safe. We provide guidance for mitigating any security related risks towards your business. From conducting vulnerability scans or penetration tests on your IT landscape till the implementation of an ISMS framework to manage and control all security related processes. Also we can help you become compliant against various rules and regulations like PCI DSS, GDPR, ISO/IEC 2700x or local legal.
Business continuity management
Managing business continuity from an IT perspective can be challenging and costly if you don't make the right decisions. Our experts can provide advise about business continuity strategies for your core business processes. We carefully align your business critical processes with the IT landscape. With this approach we can efficiently increase the continuity of your business by only taking measures on the IT systems that support these critical processes. This way your IT budget is efficiently spent.
We can provide you the right insights on your business data. Also we can assist you identifying important steering information for your organisation and build the right stakeholder oriented dashboards. Our consultants will guide you through the process of identifying your most important data assets and KPI's.
We can help you utilise your data more efficiently and effectively. Managing and proper usage of vast amounts of structured and unstructured data becomes increasingly complex for organisations. Therefore we offer big data strategies to give back the control over your data. After establishing a proper big data strategy, data can be analysed for insights that lead to better decisions and strategic business moves. Big data can improve your operating business significantly!
Are your ready to embrace the countless possibilities of machine learning? For instance machine learning can help your business in providing assistance, advice or proper decision making. A few use cases are: anomaly detection, forecasts, recommendation, planning, process automation, language processing, sound and image processing. The possible applications are virtually countless. Let us help you identify the areas where machine learning could be beneficial for your business!
Mobile app development
We can develop various sorts of Android and IOS apps for your business. From a simple app that provides basic information or services till a advanced app that assists your users or customers in making decisions or provide (machine learning assisted) guidance. Our apps provide seamless support for your core business processes or tasks while on the way!
We support various e-commerce platforms, a few examples are: Magento, Woocommerce, Prestashop, Zen Cart, OpenCart, Shopify, BigCommerce, 3Dcart, Wix, and so on. Our developers are able to support a broad selection of platforms and integrations.
UX and UI design
Making applications that better interact with your users or customers is key to the success of proper IT services. Therefore we have experts identifying the best user experience (UX) for applications. After identifying the right needs our user interface (UI) designers will take care of the actual implementation of the desired user experience.
Enterprise application integration
We can integrate your enterprise applications wherever needed based on business needs. We can establish a Service Oriented Architecture (SOA) strategy for your application landscape where relevant business information is shared between applications or through an Enterprise Service Bus (ESB), like: Microsoft Azure Service Bus or BizTalk, NetIQ, IBM Websphere, Tibco, Talend, SAP, webMethods, Fuse ESB, and so on)
We can provide functional and non functional testing services for your software development projects. Our testing methodologies will ensure a better outcome of your software development tracks. We can assists you identifying the right functional and non-functional requirements that need to be tested throughout the entire development life cycle. We also offer automated testing facilities where highly structured and frequent repetitive testing is required.
We can offer support for a variety of ERP systems on the market. A few examples of ERP applications that we support are: SAP, Microsoft Dynamics, Oracle JD Edwards, Sage, Syspro, Infor SyteLine, Enterprise IQ, Netsuite OneWorld, Epicor and IFS.
Information worker applications
We offer support for various cloud based information worker solutions such as: Microsoft Office365 (e.g. SharePoint online, OneDrive, teams, groups, PowerApps, flow, forms, graph, Skype, e-mail,..) Or Google G-Suite (e.g. e-mail, docs, sheets, slides, forms, site, keep, vault, apps,...)
Platform as a Service applications
We offers support for various Microsoft or AWS based PaaS applications on the following areas (not limited to): AI, Machine Learning, Big Data, Analytics, Databases, Developer Tools, DevOps, Identity, Integration, Internet of Things (IoT), Management and Governance, Security, Web services.
Is your organisation ready to move to the cloud? We offer support for migrating your infrastructure to Microsoft Azure or AWS (IaaS) cloud based services. We first thoroughly assess the suitability of your current infrastructure and application landscape. After that we create a high-level blueprint to determine if there is business case to move certain services (phased) to the cloud. We always aim for a smooth and seamless migration without any disruptions for your business!
Data center management and monitoring
We can manage your data center (vendor agnostic) on the following areas: storage, networking, (converged) computing. Our remote support services on these areas is globally available. Please contact us there is a demand for on-premise support. E.g. for housing, cabling, cooling and power consumption, networking hardware, server hardware, storage hardware. On premise data center support is restricted to certain regions.
Application management and monitoring
Our team can manage the whole application management life cycle for your business. We can perform the following: software updates, health checks, capacity monitoring and management, performance monitoring, management and tuning, incident handling and remediation, change and release management, version control, configuration management, technical support, functional support.
IT service management
We offer a wide range of IT processes (ITIL derived) to manage and control your IT environment properly. Our service desk is 24x7 available (on request) to handle all sorts of requests from your business. Changes regarding IT services are executed in a highly controlled manner. Our change process thoroughly assesses the business impact prior to executing a change. Our Service Strategy and Service Design processes ensure a well-balanced, cost efficient, future-proof IT service portfolio.
Security as a Service
We offer Security as a Service for your entire IT environment. Our service consists of periodically assessing your IT processes, structural penetration testing, assessing system and application vulnerabilities, fixing any security issues. We can also periodically asses if your IT environment complies to any given standards (legal, ISO/IEC, PCI DSS,..) that your organisation needs to adhere to. We either provide reporting to solve any arising issues by yourself or let us do all the hard work.